GM Wint isn't a RollZero character. He's a genuine WoW Game Master, one of Blizzard's army of customer support employees, freed and captured by us to give a glimpse into the side of the game most people never see. Although Wint, of course, isn't his real in-game name. He's just started posting here, but check back over the coming months to see fresh insider insight. Read on below, or for more RollZero check The Shed for tech humour, Videogames for further WoW geekery, Chad's Letters for funny complaint letters or see all the latest stuff here.

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The Graveyard

About two months into my life as a full-fledged GM, I was given a night shift. The graveyard shift, where only about 12 GMs are working and there are less than 50 people...

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Game, Set, and Match

Snow. We all love snow, don't we? The untouched blanket of white after a heavy falling of frozen vapours, the sharp coldness of a brisk wind carrying with it the chill o...

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Hacked Accounts

I was asked what the worst type of ticket we can get as a GM, and while this varies from one GM to the next I think there is one that we all fear having to do because of...

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Question and Answer

Hello, everybody! It's been a while, and I apologise for being away for so long, but recently my personal life has been turned upside-down so I think the absence can be ...

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IM IN UR RAID

I thought it would be fun to join the raid once this problem was resolved so I equipped my Tauren GM Character with some basic gear of varying quality and colour, giving...

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Sudden Snow Storm

The sun shone its glorious rays one afternoon, bringing happiness and laughter to Versailles and Velizy. People danced in green meadows singing songs of joy while others...

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How We Roll ~ About the Tools

Article removed due to request from Blizzard. :(

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GM Wint ~ Prologue

I arrived in France a day before I was due to enter the Blizzard offices as a fresh-faced noob, landing in Paris CDG airport and making the buttock-numbing journey by tr...

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